For detailed delivery timeframes, please refer to our Shipping Policy here.

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Orders cannot be edited, changed, or canceled once placed. We kindly ask that all details are double-checked before finalizing your purchase. If you have any questions or concerns about your order, feel free to let us know, and we’ll do our best to assist you!

At INSÉRIF, we take great care to ensure that all product photos accurately represent each item. However, colours may appear slightly different due to variations in screen displays and lighting conditions.

Additionally, the premium materials we use can naturally feature subtle variations. This is especially true for our lizard patterns, as every cut is unique meaning the pattern, texture, and tone may differ slightly from one phone case to another.

Our pieces are handcrafted using premium materials to ensure a refined, luxurious finish. Proper care will help maintain the beauty and longevity of your accessory.

Please avoid contact with lotions, hand sanitizers, and other products containing oils, as these may damage the material and bespoke monograms.

For routine cleaning, we recommend using organic baby wipes or a soft, warm damp cloth.

For genuine leather styles, such as our Atelier series, you may use high-quality leather balms or polishes. Always select a colour-appropriate product and test in an inconspicuous area first.

Please note: the application of balms, polishes, and leather-care products is at the customer’s discretion. Improper use may result in damage.

For partnership or collaboration inquiries, please email press@inserif.com

Our business hours are Monday - Friday, 5:00 AM - 5:00 PM (UK time). We aim to respond within 24 business hours.

Please note that during busier periods such as Black Friday, Cyber Monday, or the Festive season, our response time may extend to up to 5 business days.

For any enquiries, please contact us at support@inserif.com