We are extremely sorry you are having issues with your order.
Please contact us support@inserif.com, we will investigate the issue and do our best to support you.
To help speed the process we ask that you thoroughly search your property for the parcel and that you have also checked with all household members and neighbours, as they may have accepted this parcel on your behalf.
As the recipient with ID, please contact the courier directly to ask about the delivery location (e.g., neighbour, safe place) and next steps. Once you receive their response (documents or an email confirming it is lost), please forward it to us and we can look at solutions.