The following are considered normal use, wear and tear, accidental damage, or customer-caused issues and are not eligible for refunds, replacements, warranty claims, or guarantees.
Normal Wear and Tear
-
Surface scratches and scuffs
-
Corner wear
-
Softening or stretching of leather
-
Natural patina development and colour changes
-
Minor coating wear
-
Edge paint wear from regular handling
-
Slight fading over time
-
Creasing and wrinkling
-
Compression marks
Material-Specific Characteristics
Genuine Leather
-
Natural grain variations
-
Texture differences
-
Patina development
-
Minor marks and colour variations
Please note, as leather and other premium materials naturally age with use, variations in texture, colour, and appearance are expected characteristics of the product and do not constitute defects.
Vegan Leather / PU
-
Gradual surface dulling
-
Minor creasing
-
Cosmetic wear caused by friction
Damage Not Covered
-
Water or moisture damage
-
Stains, spills, or liquid exposure
-
Exposure to cosmetics, oils, perfumes, or chemicals
-
Heat, sunlight, or environmental damage
-
Cuts, punctures, tears, or accidental damage
-
Improper storage or care
-
Overloading, misuse, or abuse
-
Damage caused by pets
-
Damage resulting from third-party repairs, modifications, or alterations
Personalisation Exclusions
-
Normal wear or fading of personalisation after the guarantee period
-
Errors in customer-submitted personalisation details, including incorrect initials, names, or text
-
Requests for refunds or replacements due to customer input errors